FAQs

At Graviss Joyllery, we want to make your shopping experience as smooth and informative as possible. Below are some common questions our customers ask. If you don’t find the answer you’re looking for, please feel free to reach out to our customer support team.

1. How do I place an order for customized jewelry?

  • Simply browse our catalog and select the piece you wish to customize. On the product page, you can specify details such as names, initials, dates, or any design elements you would like. Once you’ve completed your customization details, add the item to your cart and proceed to checkout.

2. Can I change my order after it’s been placed?

  • Due to the personalized nature of our items, we start crafting your piece shortly after the order is placed. Therefore, changes can only be made within the first 24 hours of order placement. For any urgent modifications, please contact us as soon as possible.

3. What is the production time for custom jewelry?

  • Production times vary based on design complexity, but custom pieces typically require 10-15 business days to complete. Once your item is ready, it will be shipped according to the estimated delivery times outlined in our Shipping Policy.

4. How long does delivery take?

  • For orders within Pakistan, standard shipping takes approximately 4-5 business days after production. You will receive a tracking number once your order ships so you can monitor its progress.

5. Do you offer refunds or exchanges?

  • Due to the custom nature of our jewelry, refunds are only provided if your item arrives damaged or does not match the order specifications. For full details, please review our Refund Policy.

6. Can I return or exchange a custom item?

  • Custom items are non-returnable and non-exchangeable, as each piece is created specifically for you. However, if your item is damaged or incorrect upon arrival, please contact us within 48 hours, and we will assist with a replacement or refund as outlined in our policies.

7. How can I care for my jewelry?

  • To keep your jewelry looking its best, avoid exposing it to harsh chemicals, perfumes, or water. Store it in a cool, dry place when not in use and gently wipe it with a soft cloth to maintain its shine.

8. How do I track my order?

  • Once your order is shipped, you will receive a shipping notification email or SMS with a tracking number. You can also check your order status by logging into the “Track My Order” page with your Order ID and email address.

9. Is my personal information secure?

  • Yes, we take your privacy very seriously. All personal information is handled in accordance with our Privacy Policy, and we use industry-standard measures to protect your data.

10. How can I contact customer support?

  • You can reach our customer support team through [insert contact details]. We’re here to help with any questions, concerns, or special requests you may have.

Thank you for choosing Graviss Joyllery. We look forward to creating something beautiful and unique just for you!