Refund Policy

At Graviss Joyllery, we are dedicated to providing high-quality, personalized jewelry, and we want you to be delighted with your purchase. Because our items are custom-made, refunds are only issued in specific circumstances. Please review our refund policy below.

Refund Eligibility

• Damaged or Defective Items: If your item arrives damaged, please notify us within 48 hours of receiving it. Provide your order ID and clear photos of the damage so we can assess and resolve the issue promptly.
• Incorrect Items: If we mistakenly send an item that does not match your order specifications, please contact us immediately. We will arrange to correct the order or issue a refund if the item cannot be replaced.

Refund Process

• Once we confirm the issue with the damaged or incorrect product, we will provide you with instructions to return the item, if necessary.
• Refunds will be processed within 7-10 business days once the returned item is received and inspected.
• All refunds will be issued to the original payment method used at checkout.

Important Notes

• Refunds are only available for items that arrive damaged or do not match the original order specifications. We do not offer refunds for any other reasons, including custom-made items where no issues were reported.
• The customer is responsible for ensuring accurate order details, including customization specifications.

Thank you for choosing Graviss Joyllery. We are committed to resolving any issues quickly and ensuring you have a positive experience with our products. If you have any questions or need assistance, please contact us at gravissjoyllery@gmail.com